Q: I heard your company has changed its name from HSC to LeAn. Is that true?
A: This is not true. HSC has maintained the same name since its inception, and we have no intention of changing it.
Q: Someone told me that HSC is facing financial difficulties. Is that true?
A: This is absolutely not true. In China, our insurance policies are underwritten by Generali or Ping An, both of which are top-rated global insurers. HSC does not bear any financial risk in this regard, so there is no possibility of financial difficulties.
Q: How many teams do you have within HSC? Is there a team called LeAn?
A: HSC has only one team in China, specializing in high-end medical insurance. We do not have a team called LeAn. If anyone claims to be from HSC and suggests that LeAn is another name for our company, that is fraudulent.
Q: Is it true that anyone can use the HSC logo?
A: This is completely false. The HSC logo is a registered trademark in several countries, including the UK and Singapore, under the WIPO Madrid System. This trademark is protected in all member states, including China. HSC China has exclusive authorization from our headquarters to use the trademark in Mainland China.
Q: Do you have direct billing with Body & Soul?
A: Yes, we do. HSC regularly reviews our direct billing facilities, and after a recent review, Body & Soul has been reinstated on our direct billing list. Any member with an HSC physical or e-card can enjoy direct billing at any Body & Soul clinics.
Q: What is the name of the Mini-program for HSC?
A: It is called HSC会员服务+. You can request the link from your account manager, Alex.
Q: What are the contact details for your account manager?
A: You can reach her by telephone at 153-1603-3507 or add her on WeChat.
Q: Is HSC's 400 toll-free number still available?
A: Yes, our 400 toll-free number is operational 24/7. The number is 400-921-5988, and it has remained unchanged for the past 7 years.
Q: Which email address should I use for inquiries or to submit a claim?
A: For member inquiries, please email cs.china@hscinsurance.co.uk. For claim submissions, please email claim.china@hscinsurance.co.uk.
Q: Where can I verify this information, and is there a website I can check?
A: Yes, you can visit our website at www.hscinsurance.com. An official announcement regarding this incident from May 2024 is available at the following link: https://www.hscinsurance.com/post/official-announcement-from-houghton-street-consulting-limited.
With regards,
Houghton Street Consulting China Limited
上海休荪企业管理有限公司
2024年8月23日
Houghton Street Consulting Limited
23nd Aug 2024
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